At CHMG you’re more than just a number or “another” resort to manage. Times have changed and in a hospitality environment, isn’t it strange that most management companies don’t provide a lot of hospitality! That’s our niche, we are the management company that is going to change your perspective on how things should work. We are true partners that understand delivering on our promise is paramount. We specialize in the Caribbean, focused on your bottom line, guest reviews, guest experience, employee satisfaction, operations, food and beverage quality, and finally…OUR relationship with YOU.
PARTNERS YOU CAN TRUST
DO NO HARM
EMPLOYEES | SOCIETY | ECOLOGY | CONSERVATION
Guests come to our destinations because of the beauty and experiences they imagine, and it is our job to deliver on that expectation every time. We believe it is our duty to Do No Harm to the environments that we have been blessed with.
We believe that our employees will do a better job when we provide them a safe and fair environment to work. We believe that we can help build a better society by providing job opportunities and growth for our staff. We believe it is our responsibility to lead the charge in ecological development programs where we establish ourselves. Finally, we believe we must preserve our environments beauty and natural resources through conservation programs and diligent observance of our footprint on nature.
EFFECTIVE & AGILE
BOUTIQUE | VILLAS AND VACATION RENTALS | INDEPENDENT
Let’s face it, do you want to get lost in a sea of other hotels being managed by large conglomerates? Have you already experienced long turn-around times just to get a qualified answer? Have you wondered if all those staff members are really focused and working on your property?
If we just hit a few of your concerns, then we should be your next call. Our team has worked in this industry for years with large organizations. We have been on both sides of the fence – too small to be effective or too large to be agile. We recognized the need for a group of industry professionals to deliver a more personal level of service with the experience to make things happen. We are dedicated to build a better experience, maximize your potential, generate better returns, and make a difference in your community.
REVENUE MANAGEMENT
One of the structural pillars to any business in knowing what is happening financially at any given time now or in the future, and how to change it as quickly and effectively as needed. With a combined 60+ years of experience, we have lived more ups and downs in this industry than any theme park ride. Knowing how to counter these challenges are done through consistent revenue management, competitive analysis and aligning properly with travel partners, wholesalers, and air partners. Managing your RevPAR is just the beginning. Our team is dedicated to establishing better forecasting, optimizing profitability, solving for changing technologies, pricing strategies, direct business building, mobile and digital optimization, and much more. Time and technology are moving fast, we keep you at the front of the race.
MARKET AND SALES STRATEGY
Most of our clients know that the industry and the technology change every time you close your eyes at night. It’s hard to keep up with it unless you are devoted to it every day. Our advantage… a full-service creative and digital marketing agency in-house.
We bring along an industry focused agency that has been focused on the hospitality industry for over 28 years. From ensuring your brand is positioned correctly with eye catching creative, to building effective websites and strategic market strategies that deliver results to the bottom line.
With more than 25 years of sales experience, we have forged solid relationships with key global travel partners to ensure we maximize the RevPAR and ultimately the profitability of our hotels.
Our team develops dynamic plans that allow us to be nimble and adjust to changes in the local, regional and global marketplace.
OPERATIONS
F&B | HOTEL MANAGEMENT | ACCOUNTING
Whether your existing style is casual-upscale, barefoot-elegance or curated-luxury experiences, we provide full support to help create that environment with the ability to scale. Ensuring internal operations have the right individuals to manage and provide the level of expertise required to deliver the guests expectations. Our job is to ensure that when guests come, we deliver what our marketing message has promised, so they spread the word to our next guest.
We also pride ourselves in assessing the current staff members, training them to be effective and giving them the opportunity to grow with you. Our ultimate goal in operations is to inspire and train your staff to be productive, proud, and successful leaders as we build a better brand.